If a picture is worth a thousand words, a video is worth a million. Click here to watch real life customers discuss their Turnstone experience.
“Now that the home you are building on Beach Ave is nearing completion, I want to give you and your company many kudos for being the most courteous home builders I have dealt with. I have lived on this road since 2004 and dealt with numerous homes being built or renovated. Your company was far above any other company who did work in our community from the stand point of your workers and subs being courteous to the residents and keeping the site organized and not blocking the road etc. and of course the home is very beautiful. I will gladly recommend you to others.”
I don't write many reviews but I felt compelled to write one for our home builder Turnstone Custom Homes in Rehoboth Beach. When it came time to design and build our custom beach home in North Shores, we really had no idea of the enormity of the undertaking. It is one thing when you already have a home designed or at least have a good idea of what you want. Ours was a blank sheet of paper, and the range of home styles that caught our eye was very diverse at the outset.
Do we hire an architect and then find a builder? Or find a Design/Builder who can handle it all? We knew one of the owners at Turnstone and decided to listen to their proposal to design and build our home. We are very glad we did.
Their lead designer, Erik, is a creative genius! The design we settled on (after many, many iterations) is as unique as we are, meets all our lifestyle needs and fits beautifully in the surroundings. Every time we pull up, we get chills! The speed with which Erik was able to process changes and help us explore ideas really sets Turnstone apart from other home designers.
We made dozens of changes during construction, often at the suggestion of our Turnstone project management team or Ed Albers from DCOR, who we hired to help pull the whole look together. We received many great suggestions and acted on most of them. Turnstone’s cloud-based construction management portal made processing all these changes a breeze, even though we were 100 miles away during most of the build. The daily job logs and photos as well as the selections, budget and scheduling modules kept us totally informed along the way.
Our home is fabulous! The final product exceeded our expectations on so many levels. Also, we've been recently contacted by "Delaware Beach Life" magazine to do an article about our new home and possibly have it featured on it's summer issue. They also want to include our home on their popular Cottage Tour this summer.
Overall, we feel that we received a very fair value for the money we spent, especially because the cost to design our home was included in the builder’s costs. Who knows what we would have paid an outside architect, especially with all the changes we made in the field?
The Turnstone Team is highly professional, from the receptionist to the CEO. In addition to a new home, we feel like we made new friends during this process. Most importantly, we trust the Turnstone team to be fair, open and honest with us. We know they will be there for us over the long haul, resolving any issues that might arise. We recommend Turnstone Custom Homes without reservation to anyone who is hiring a home builder in Delaware.
David and Mihaela Plaza
North Shores, Rehoboth Beach
We have been in our Turnstone home for almost two years and have never regretted our choice. We interviewed several custom builders and were impressed from the start with Turnstone. From the receptionist to the CEO everyone was attentive and responsive to all of our questions and concerns. We had a very specific wish list, and Harvey and Erin worked with us tirelessly to modify the Don Gardner house plan we had chosen to make it exactly right. Once construction began, our project manager David worked with us closely to make sure everything stayed on schedule. Since we were living in another state at the time, we relied on him to keep us informed. He regularly posted photos ont he software program and always made himself available to meet us when we came down to see the project. Either he or Erin would walk through the site daily and mark an minute tetail that required the crew's attention with orange spray paint. Due to a timing issue with the sale of our previous home, we needed to move in even before the punch list was completed. Harvey, Erin and David jumped through hoops to get the house inspected and an occupancy permit issued so that we would have a place to live! A special shoutout to Carlos and Brandon, the punch list guys who worked on the many details that still needed to be addressed while being respectful of the fact that we were already in the house. Even after the punch list was complete, they responded to every issue promptly and always paid great attention to getting it right. Even after our one-year warranty expired, we called about a minor issue, and there was no quibbling about whether or not Turnstone would be responsible for the repair. Building a custom home, especially from a distance, can be an overwhelming process, but Turnstone Custom Homes made it smooth and enjoyable.
Jim and Joan Baker
We used Turnstone Custom Homes to build our beach house in 2019. The scope of the project included demolition of the existing structure in addition to construction of the new home. Building a home from scratch can be overwhelming-the decisions are numerous and at times can be daunting. Turnstone walked us through the decisions step by step and provided guidance where needed. Turnstone employees were extremely professional and responsive. Any concerns or issues were quickly resolved. Our project manager was outstanding. Overall, we were extremely happy with our decision to use Turnstone Custom Homes.
John and Beth Peoples
New Home-Dewey Beach
Ever since we decided to build a custom home in Dewey Beach, DE, we’ve been shouting accolades for Turnstone Custom Homes. Three years ago we interviewed multiple custom home builders in Delaware, but it ended up being an easy decision to hire Turnstone. We made our decision based on Turnstone’s superior expertise, their stellar reputation, competitive pricing, and importantly, because we felt they were the most trust-worthy. Not only did they meet our expectations, they went above and beyond to exceed them. From the start of our design process through construction and follow-up, Turnstone demonstrated their professionalism, expertise and outstanding customer service. Everyone in the company made it clear their true purpose is to ensure their client’s complete satisfaction - whether it was the owner or a subcontractor.
Turnstone’s excellent project management ensured our successful project. They very clearly outlined expectations for budget and timeline, and worked with us to adjust and fine-tune both as needed. Turnstone also guaranteed their subcontractors exhibited Turnstone’s same gold standard of professionalism and work ethic. Whenever questions or issues arose, Turnstone went above and beyond to ensure they were addressed immediately, even coming by our house after hours to guarantee our satisfaction. The meetings during construction were very organized and efficient. Our project was completed on time and amazingly, under budget.
Not only are we extremely pleased with the final result of our new home, we are also excited to have found a reputable, respectable, trustworthy company to partner with again in the future. The team at Turnstone quickly became more than a construction partner; they became trusted friends who you know have your best interests at heart. We are grateful we found them and have recommended them countless times to others.
New Home-Dewey Beach
June 1, 2019
I just wanted to take a second to thank you for your prompt attention and response to the issue that I identified last night - not even 24 hours ago. In a couple of photos it was obvious that the cabinetry and window trim didn't mesh, and it was impressive to see how quickly you worked to determine a resolution and to work toward execution of it. One of the key determinants for our decision to go with Turnstone was the online portal. For a customer who is not nearby, it provides a great sense of security that we have the opportunity to review the work almost in real time, to be able to see what's happening, to be able to inquire, and to be able to see results. We're very pleased with the swift decision here on how to fix the mistake. It sounds like we're going to keep on schedule and not skip a beat!
Thanks you both, Chris
After interviewing several local builders and receiving three proposals, we selected Turnstone Custom Homes to build our Rehoboth Beach home. Their price was not the lowest, but the proposal was complete and we felt it offered the best value. We hired an Architect to design our home and TCH was able to recommend a few changes to reduce the cost, before we even applied for the building permit. The construction process presented challenges along the way, as every project will. TCH promptly responded to the challenges, avoiding delays and excessive cost overruns. The project management program that TCH uses, provides daily communication and updates regarding the building progress. We were living out of state for most of the build, but never felt like we were out of touch. Our project manager was superb and went above and beyond his standard job requirements. Our home was delivered within a week of the originally scheduled date, despite some delays during the construction process. The minor punch list and warranty items have been or will be corrected soon. We are thrilled to be living in our dream home, thanks to Turnstone Custom Homes.
We highly recommend Turnstone Builders to anyone wishing to construct a quality, custom home. They worked hand in hand with us to design a home that met our dreams, our needs, and our budget. We have been in our home one year and we are even more impressed. Our amazing home is beautiful and exudes quality. They have backed their work 100%. We could not be more pleased.
Ray and Pat Strocko
New Home - Dewey Beach
We love our house that Turnstone built!!! Now that we are in, it is everything that we hoped for when we first sketched out the plan. We didn't really know how to select a builder; and we were very nervous about the whole process. I can now say that we are extremely happy that we went with Turnstone. They were very committed to doing a first rate job and dealt with the unexpected issues along the way to keep things on track without taking shortcuts. Committing such a large sum of money and putting ourselves in the hands of people we just met was very nerve-wracking so the fact that the Turnstone team kept making sure that they stayed true to the plan, kept in communication, and made sure to produce high quality workmanship gave us a great deal of confidence that the final result would be perfect. And it is. We cannot recommend them more strongly...so I recommend that you make sure that you talk to them
Joe and Liz A.
New Home - Broadkill Beach
Ellen and Neil Meltzer
New Home - Bethany Beach
From start to finish they were very helpful by helping me pick out the unique furnishings lfrom the solid hardwood floors to the stone tile kitchen flooring. The crew at Turnstone offered great ideas to make our home more open, flowing, and functional. We put our trust in Turnstone and being that we live in another state and we didn't need to be there during the building process. Kelly was the best project coordinator and has so many great ideas. The craftsmanship on detail from the inside to the outside has made our new home a great home
New Home - In Town Rehoboth
Turnstone has built a beautiful custom home for us. The company's office staff, field staff and subcontractors are friendly, professional and accommodating.
Paul and Cindy Lovett
New Home - In Town Rehoboth Beach
Turnstone is top notch when it comes to design and construction. We are constantly complimented by others on the design and construction quality; and we always felt the professionalism of the core team. Everyone at Turnstone is personable, friendly and respectful of our wishes, desires and wants. They go above and beyond to satisfy their customers.
George & Kathy Walsh
New Home - Cove at Sandy Landing
We felt immediately comfortable with Turnstone. They had a good sense of what we wanted, and we felt they were willing to be our partners. We interviewed many builders but always came back to Turnstone because of that sense of interest in us and their willingness to educate and work with us. Our experience was excellent!
Helen Hoart & Bailey Sterrett
New Home - North Shores
We are so happy with the home Turnstone built for us that of course you can take pictures. Please have Carolyn call and we will set up a mutually convenient time. Pat and I have remarked how fortunate we were to have selected Turnstone as our builders. The workmanship and quality are something we would be happy to show others. However, pictures can only show so much. It is what's behind the pictures that is what really is important. It is the Turnstone people that made our home special. Your imagination, caring, helpfulness and integrity have left an everlasting impression. Thank you all!
Mike and Pat
Custom Home Cripple Creek Country Club
We would like to thank you and your company for doing a marvelous job on our 3 level deck in Cape Shores, Lewes De. The craftsmanship, design and attention to detail makes it a pleasure to use each and every weekend. Your crew was very courteous and always left the worksite clean. Even with some minor changes during the construction (on our end) we enjoyed the process and had no regrets. Thank you again and good luck!
Jackie and Joe
Napolitano Cape Shores
We made the correct decision choosing Turnstone. Our renovation was very complex and we sourced unique materials from numerous vendors in other states and countries. Harvey was a huge help pulling it all together, and even helped us save money by finding less expensive ways to acheive the same results. It takes a special kind of dedication and attention to detail to pull off a project like this successfully, and your people rose to the occasion every time. Also, we always felt very comfortable leaving Harvey in charge of our house when we were gone.
Sue and Dale Lomas
Major Renovation/Addition 2011 – Lewes
They were excellent in anticipating potential problems and having ready solutions. They always did what they said they would get done.
Art & Deb Zdancewic
New Home 2011 – Broadkill Beach
We are both thrilled with the outcome…it is spectacular! Everyone who has seen the room has commented on how beautiful it is and asked who did the work.
Chris and Rich
Renovation 2010 - Baywood Greens
Turnstone Builders, I can't thank you enough. My house was completely destroyed from the fire and you brought it back from the ashes. Thank, thank you, thank you, for giving me back my home!!! After the fire I was just as devastated as my home and lost all hope after waiting 6 months for the insurance company's premier restoration contractor to rebuild my home. But amazingly you were able to rebuild my home and give me a new design while adding additional space in just 4 months for the same cost. And it's just beautiful. I can't say it enough, thank you!
Fire Rehabilitation 2010 – Midway Estates
Realistically, successful and high-quality renovations require a fair amount of (reasonable) give and take among all parties involved. We all - homeowners, subcontractors, Harvey, Don - worked together seamlessly. As a result, there were no problems - before, during, or after. You have found the best designers/builders on Delmarva.
S. Allen and G. Klein
Addition 2009 – Bay Oaks
Harvey and Don were great to work with. They were able to add quite a bit of creative input and never had any problem instituting the changes we came up with during the construction process. We would not hesitate to use Turnstone again to build a home.
Mike and Nicole
New Home 2008 – The Glade
After four years they are still happy to come out and help with little issues that come up as well as making maintenance recommendations. The house is beautiful and the service after the sale has been exemplary. I highly recommend them to anyone who is interested in building a new home."
New Home 2005 – Pine Bay