Tuesday June 7, 2016
Turnstone Custom Homes Recognized among the Top
Customer Service Leaders within the Residential Construction Industry
GuildQuality’s 2016 Guildmaster Award Honors Turnstone Custom Homes
Rehoboth Beach, Delaware, May 26, 2016 - Turnstone Custom Homes, custom home builders and renovators in Rehoboth Beach, Delaware, has received a 2016 Guildmaster Award for showing a continued commitment to service excellence. GuildQuality, a third-party customer satisfaction surveying company based in Atlanta, has powered the Guildmaster Award since 2005 to celebrate service excellence among home builders, remodelers, and contractors.
Turnstone Custom Homes was one of the over 200 companies nationwide recognized by GuildQuality for delivering exceptional customer experiences.
GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend your business and the percentage of customers who responded. Turnstone Custom Homes achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
“We are very humbled to receive this award, which is really like an award from our customers”, said Turnstone CEO Harvey Ryan. “Using an independent third party to do our satisfaction surveys was one of the best decisions we ever made. In fact, this month we will begin conducting surveys mid-way through construction so we can identify any customer satisfaction issues while they can still be easily resolved”, Ryan added.
For more on the 2016 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Turnstone Custom Homes
Turnstone Custom Homes is a Rehoboth Beach based custom home builder and remodeler serving the entire Delaware coastal region. Turnstone embraces a philosophy of “naked customer service”, which it defines as an uncommon level of humility, selflessness and transparency for the benefit of their customers. To learn more please call 302-227-8876 or visit http://tchde.com.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction, and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.